When FDE first meets a client, the first thing they do is definitely not to ask questions.
When FDE brings along the standard question list, the research has already failed. This article starts from real project cases to reveal the two fatal traps of novice FDEs: confirmation bias and trust depletion, and presents the core logic of a mature FDE - I first observe, you speak more, I ask slowly. With the five approaches of altruistic thinking and immersive observation, it helps you break free from template dependence and truly understand the scene.